Help & Support

Find answers to common questions and get help with our survey conversion tools

Need immediate help? Check our troubleshooting section below or contact our support team for personalized assistance. Contact Support

General Questions

What is AI Tools for Survey?

AI Tools for Survey is a professional platform that converts survey documents into various formats using advanced AI technology. We currently support conversion to LimeSurvey LSS format and a Qualtrics QSF beta export workflow. Our tools help researchers, survey professionals, and organizations transform their existing survey documents into ready-to-use formats.

What file formats can I convert?

Currently, you can upload PDF, DOCX (Microsoft Word), and TXT files for conversion. Our AI algorithms are trained to extract questions, answer options, and survey logic from these common document formats. We are continuously working to support additional formats based on user feedback.

How accurate is the AI conversion?

Our AI conversion technology achieves high accuracy rates for well-structured survey documents. The system is designed to preserve question structure, answer options, and basic survey logic. However, we recommend reviewing all converted surveys before deployment to ensure accuracy and completeness.

Is my data secure during conversion?

Yes, data security is our top priority. All uploaded files are processed securely and are automatically deleted after conversion. We use encrypted connections and follow industry best practices for data protection. Files are only stored temporarily during the conversion process.

How long does conversion take?

Conversion time varies based on document size and complexity. Most surveys are converted within 2-5 minutes. Our system provides real-time progress updates and estimated completion times. You can also opt for email notifications when your conversion is complete.

Do I need to create an account?

No account creation is required for basic conversion services. You can upload files and convert surveys immediately. However, creating an account (coming soon) will provide additional features like conversion history, batch processing, and priority support.

LSS Converter

What is LSS format?

LSS (LimeSurvey Structure) is the native file format used by LimeSurvey, an open-source survey platform. LSS files contain all survey elements including questions, answer choices, display logic, and survey settings. They can be directly imported into LimeSurvey for immediate use.

What types of questions can be converted to LSS?

Our AI can convert various question types including multiple choice, single choice, text input, numeric input, rating scales, matrix questions, and yes/no questions. The system also preserves skip logic, branching conditions, and question dependencies where clearly defined in the source document.

Can I edit the LSS file after conversion?

Yes, LSS files can be edited in several ways. You can import the file into LimeSurvey and use its built-in editor, or you can use our LSS Inspector tool to review and validate the structure before importing. Advanced users can also edit LSS files directly as they are XML-based.

What if my survey has complex logic?

Our AI is designed to handle basic to moderate survey logic including skip patterns and conditional questions. For complex logic with multiple dependencies, we recommend reviewing the converted file using our LSS Inspector tool and making manual adjustments in LimeSurvey if needed.

Can I convert surveys in languages other than English?

Yes, our AI supports surveys in multiple languages. The system can process documents in various languages and preserve the original text in the LSS output. However, accuracy may vary depending on the language and document structure.

What should I do if the conversion doesn't look right?

If you are not satisfied with the conversion results, try these steps: 1) Use our LSS Inspector to identify specific issues, 2) Check if your source document has clear question structure, 3) Consider reformatting your source document for better AI recognition, 4) Contact our support team for assistance with complex surveys.

QSF Converter

Beta
Is the QSF converter available now?

Yes, the QSF converter is available as a beta export workflow. Upload a survey document, review the extracted schema, then download a Qualtrics QSF beta file. Validate the import in a non-critical Qualtrics project before production use.

What is QSF format?

QSF (Qualtrics Survey Format) is the transfer format Qualtrics uses for survey import and export. Qualtrics does not publish a stable full JSON schema, so this beta focuses on practical survey structure and clear export warnings for degraded features.

How does QSF conversion differ from LSS conversion?

QSF export targets Qualtrics instead of LimeSurvey and uses a JSON-based .qsf payload. LSS remains the more mature export path; QSF beta supports common question structures while warning when advanced logic or platform-specific details are not fully represented.

Which input formats does QSF conversion support?

The QSF beta uses the same Deep Parse upload flow as the LSS converter for common survey documents such as PDF, DOCX, TXT, and Markdown. The generated schema must be reviewed before export.

Can I use both LSS and QSF converters?

Yes. You can choose LimeSurvey LSS or Qualtrics QSF depending on the target survey platform. QSF files should be manually checked after import, especially for logic, matrix questions, and rating scales.

Does QSF beta preserve all Qualtrics features?

No. This beta is not full Qualtrics parity. It maps common text, choice, matrix, rating/likert/NPS, display, and page-break structures, and includes machine-readable warnings when unsupported or degraded features are detected.

LSS Inspector

What does the LSS Inspector do?

The LSS Inspector analyzes and validates LimeSurvey LSS files to ensure they contain correct questions, answer options, and survey logic. It provides a readable view of the survey structure, identifies potential issues, and helps ensure quality before importing into LimeSurvey.

What types of issues can the Inspector detect?

The Inspector can detect various issues including malformed questions, missing answer options, broken logic conditions, invalid question codes, structural inconsistencies, and formatting problems. It provides detailed reports with specific recommendations for fixes.

Can I inspect LSS files from any source?

Yes, the LSS Inspector can analyze LSS files from any source, whether they were created by our converter, exported from LimeSurvey, or generated by other tools. It works with standard LSS file format specifications.

How detailed are the inspection reports?

Inspection reports provide comprehensive analysis including question-by-question breakdown, logic flow visualization, error highlighting, and actionable recommendations. Reports can be viewed online or exported for sharing with team members.

Can the Inspector fix issues automatically?

Currently, the Inspector identifies and reports issues but doesn't automatically fix them. This ensures you maintain full control over your survey content. We provide clear guidance on how to resolve identified issues manually.

Is there a file size limit for inspection?

The Inspector can handle LSS files of various sizes, from simple surveys to complex multi-section questionnaires. Very large files may take longer to process, but there's no strict size limit for inspection.

Troubleshooting

Why is my file upload failing?

File upload failures can occur for several reasons: 1) File size exceeds 10MB limit, 2) Unsupported file format (we support PDF, DOCX, TXT), 3) Corrupted or password-protected files, 4) Network connectivity issues. Try reducing file size, checking format, or refreshing the page.

The conversion is taking too long. What should I do?

Conversion time depends on document complexity and server load. Most files process within 2-5 minutes. If it's taking longer: 1) Check your internet connection, 2) Don't close the browser tab, 3) Wait for the process to complete, 4) If it fails, try again with a smaller or simpler document.

My converted survey has missing questions. How to fix this?

Missing questions usually indicate formatting issues in the source document. To improve results: 1) Ensure questions are clearly numbered, 2) Use consistent formatting, 3) Separate questions with line breaks, 4) Avoid complex layouts or tables, 5) Try the LSS Inspector to identify specific issues.

The survey logic isn't working correctly after conversion.

Survey logic conversion depends on clear conditional statements in your source document. For better logic preservation: 1) Use simple 'if-then' statements, 2) Clearly define skip patterns, 3) Avoid complex nested conditions, 4) Review the converted file in LimeSurvey and adjust manually if needed.

I'm getting an error message during conversion.

Common error solutions: 1) 'File too large' - reduce file size or split into smaller parts, 2) 'Invalid format' - ensure file is PDF, DOCX, or TXT, 3) 'Processing failed' - try again or contact support, 4) 'Network error' - check internet connection and retry.

How can I improve conversion accuracy?

To get the best conversion results: 1) Use clear, numbered questions, 2) Keep consistent formatting throughout, 3) Separate answer choices with bullets or numbers, 4) Avoid complex tables or graphics, 5) Use simple language for skip logic, 6) Test with a small sample first.

Can I convert surveys with images or complex formatting?

Currently, our AI focuses on text-based content. Images, complex tables, and advanced formatting may not convert perfectly. For best results: 1) Use text-based questions, 2) Simplify complex layouts, 3) Convert images to text descriptions, 4) Use basic formatting only.

What should I do if the LSS file won't import into LimeSurvey?

If import fails: 1) Use our LSS Inspector to validate the file first, 2) Check for XML formatting errors, 3) Ensure question codes are unique, 4) Verify all required fields are present, 5) Try importing a smaller section first, 6) Contact LimeSurvey support for platform-specific issues.

Usage Tips & Best Practices

What's the best way to prepare my document for conversion?

For optimal results: 1) Number your questions clearly (1, 2, 3 or Q1, Q2, Q3), 2) Use consistent formatting for answer choices, 3) Keep one question per paragraph, 4) Use simple language for skip logic, 5) Remove unnecessary headers/footers, 6) Save as DOCX or PDF format.

How do I handle multiple-choice questions with 'Other' options?

Format 'Other' options clearly: 1) List it as the last choice, 2) Use consistent wording like 'Other (please specify)', 3) Include text input indication, 4) Keep it separate from numbered choices. Example: 'a) Option 1, b) Option 2, c) Other (please specify)'

Can I convert surveys with rating scales and matrices?

Yes, but format them clearly: 1) Use consistent scale labels (1-5, Strongly Disagree to Strongly Agree), 2) List scale points explicitly, 3) For matrix questions, clearly separate row items and column headers, 4) Use tables or clear formatting to show the structure.

How should I format conditional/skip logic in my document?

Use clear, simple language: 1) 'If answer to Q1 is Yes, go to Q3', 2) 'Skip to Q5 if respondent selects Option A', 3) 'Show Q4 only if Q2 = No', 4) Avoid complex nested conditions, 5) Place logic instructions near the relevant questions.

What's the difference between LSS and QSF formats?

LSS is for LimeSurvey (open-source), QSF is for Qualtrics (commercial). LSS uses XML structure and is free to use. QSF supports Qualtrics workflows and requires a Qualtrics license. The QSF converter is available as a beta workflow; import generated files into a non-critical Qualtrics project first and validate structure before production use.

How can I test my converted survey before going live?

Always test before deployment: 1) Use LSS Inspector to validate structure, 2) Import into LimeSurvey test environment, 3) Complete the survey as a test respondent, 4) Check all question types and logic, 5) Verify data collection works properly, 6) Test on different devices if needed.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support